Case Study: a leading U.S. health insurer achieves compliant multilingual member communications with Argos Multilingual

Leading Health Insurer cuts translation costs 30–50% with Argos Multilingual

A leading U.S. health insurer partnered with Argos Multilingual to overcome the challenge of delivering multilingual member materials across 20 states. Their challenges included ensuring all content met strict federal and state healthcare regulations, including HIPAA and accessibility standards, while also managing high-volume, state-specific workflows and integrating with the client's internal project management platform.

Argos Multilingual implemented a customized solution using a machine translation and human post-editing (MTPE) workflow compliant with Section 1557. This approach, combined with their work within the client's own systems and their support for alternative formatting, resulted in savings of 30–50% on translation costs. Argos achieved a 99.8% on-time delivery rating for high-volume projects, ensuring materials were both accurate and accessible for diverse member communities.