Case Study: Shoply.tv achieves 18x engagement and up to 35% higher conversions with Arena Live Chat

Arena Live Chat helped Shoply.tv increase sales by boosting customer engagement in real-time with a no-code solution

Shoply.tv, a live ecommerce platform used by more than 2,600 clients worldwide, faced the common challenge of turning live sessions into sales by boosting real-time audience engagement. To avoid heavy development work and find a simple, elegant solution, Shoply.tv partnered with Arena and adopted Arena Live Chat, a no-code live chat and interaction tool.

Arena implemented Arena Live Chat features such as Polls, Q&As and Conversion Cards to create an interactive live shopping experience, saving development time with an off‑the‑shelf solution. The result: dramatic performance gains—up to 400x increases in traffic, up to 18x better engagement and up to a 35% improvement in conversions—demonstrating Arena’s ability to drive sales through enhanced real-time engagement.

Shoply.tv