Case Study: Pennsylvania Housing Finance Agency (PHFA) achieves 24x7 personalized threat detection and peace of mind with Arctic Wolf Networks

Pennsylvania Housing Finance Agency Replaces MSSP with Arctic Wolf

The Pennsylvania Housing Finance Agency (PHFA) is a quasi‑government agency that manages affordable housing programs and stores sensitive tenant financial and PII data with a small IT team of about 10. After more than a decade using SecureWorks as an MSSP and finding its SOC impersonal, slow, and unable to deliver proactive threat hunting, customized reporting, or sufficient vulnerability assessments, PHFA engaged Arctic Wolf for a more responsive security operations solution.

Arctic Wolf deployed its Concierge Security® service, providing 24x7 on‑premises monitoring, regular vulnerability scans, customized reports, and a dedicated Concierge Security Team that acts as an extension of PHFA’s IT staff. The result: complete visibility into threats, prioritized monthly vulnerability findings, far fewer alerts requiring PHFA intervention, and “peace of mind” as Arctic Wolf handles most incidents and only notifies the agency of high‑priority issues.

Pennsylvania Housing Finance Agency (PHFA)

Kris Clymans

Manager of Infrastructure and Support