Case Study: Bay Federal Credit Union achieves enhanced cybersecurity and streamlined compliance with Arctic Wolf Networks

Bay Federal Credit Union Enjoys Comprehensive Security and Compliance with the AWN CyberSOC™ Service

Bay Federal Credit Union, a nearly $1B financial institution serving 71,000 members with five branches and a distributed IT environment, faced growing security and compliance pressures—multiple networks, cloud services, and regulatory requirements (NCUA, PCI DSS) strained their team and existing MSSP. Bay Federal chose Arctic Wolf and its AWN CyberSOC™/Concierge Security™ SOC-as-a-service to gain proactive managed detection and response, predictable pricing not tied to log volume, and stronger, auditable reporting.

Arctic Wolf implemented a customized Concierge Security engagement and AWN CyberSOC™ monitoring, immediately uncovering a potential phishing attempt, surfacing unauthorized events (network scans, privilege escalation), and delivering standard plus custom reports that met 90% of Bay Federal’s needs out of the box. Arctic Wolf’s service provided comprehensive visibility across locations, reduced time spent on compliance and alert triage, and let Bay Federal reallocate IT resources to higher‑value projects—measurable gains in detection, reporting quality, and operational efficiency.

Bay Federal Credit Union

Richard Roark

Vice President and Chief Information Officer