Case Study: OSL Retail Services strengthens security and visibility with Arctic Wolf Networks

Arctic Wolf® Helps Leading Retail Services Firm Efficiently Mature Their Security Posture

OSL Retail Services, a leading North American retail services agency, faced significant security challenges due to a fragmented set of security tools that its small IT team struggled to manage. This lack of integration resulted in poor visibility and overwhelming alerts. To address this without the budget for an internal security operations center, the company turned to Arctic Wolf for its Managed Detection and Response (MDR) and Incident Response services to mature its security posture efficiently.

By implementing Arctic Wolf's MDR solution, OSL gained comprehensive 24x7 monitoring and visibility across its entire environment. The service, supported by the Concierge Security Team, streamlined alert management and provided expert guidance to harden its attack surface, including the implementation of multi-factor authentication. Arctic Wolf delivered measurable results, including a justified return on investment, the ability to build business cases for further security initiatives, and a drastically reduced incident response time from 12 hours to a guaranteed 3 hours with an additional retainer.

OSL Retail Services

Ijaaz Ullah

Vice President of Information Technology