Case Study: JES Foundation Repair boosts customer satisfaction with ArcSite

JES Foundation Repair boosts customer satisfaction with more accurate site measurements

JES Foundation Repair, a provider of foundation repair and waterproofing solutions, faced significant challenges with the accuracy and efficiency of their on-site measurements. Using pen and grid paper made precision difficult, especially for complex structural analysis, and mandated the time-consuming process of redrawing plans digitally in the office. Their previous desktop software was also difficult to use, prompting their search for a better solution from a vendor like ArcSite.

The company implemented ArcSite's mobile app, which enabled their field teams to create precise digital site plans and measurements directly on a tablet. The solution allowed for automatic calculations, real-time photo sharing with office engineers for clarification, and the creation of plans accurate enough for permitting without redrawing. This resulted in major time savings by eliminating redundant work, provided crucial accuracy for navigating difficult spaces like crawlspaces, and ultimately increased customer satisfaction through more professional and trustworthy presentations.

JES Foundation Repair

Collin Dozier

Field Inspector