Case Study: Heartland Mutual Insurance cuts inspection time by 60% and boosts sales with ArcSite

How Heartland Insurance Boosts Sales and Productivity using ArcSite

Heartland Mutual Insurance, a company that insures farms and homes, faced significant challenges with its outdated property inspection process. An inspector used cumbersome tools like handwritten sketches and a non-specific Excel spreadsheet, leading to inconsistent data collection, human errors, and costly inefficiencies for the company. This prompted a search for a better solution, which they found with vendor ArcSite and its mobile CAD application.

By implementing ArcSite, Heartland Mutual's inspector was able to create accurate, to-scale drawings on-site and use customized digital forms for different building types. This streamlined the workflow, drastically reducing the time spent per inspection from two hours to just 45 minutes, a 60% reduction. The solution from ArcSite provided more accurate data for underwriting, which helped the company increase sales through faster quotes and avoid unnecessary insurance payouts.