Case Study: Whittard of Chelsea achieves rapid recovery and safeguards its supply chain with Arcserve

Whittard of Chelsea Safeguards the supply chain and customer service with Arcserve Solution

Whittard of Chelsea, a UK retailer with 55 stores, an ecommerce arm and a wholesale business (500+ employees), relies heavily on IT to run its supply chain and EPOS systems. Facing ageing, unsupported backup tools, growing data volumes and a small IT team, the company needed a supported, scalable solution to ensure rapid recovery and avoid supply-chain disruption that would lead to empty shelves and lost revenue.

Whittard upgraded to Arcserve Backup 16.5 with Arcserve D2D, protecting 3 TB across 17 Windows servers with incremental disk-to-disk backups, nightly tape archives and a 24-tape library. The deployment cut the Windows backup window from over 15 to under 9 hours, enabled bare-metal recovery and quick server replication, and delivers full system recovery within 36 hours (priority systems within 24), reducing downtime risk, freeing IT time and safeguarding customer service.

Whittard of Chelsea

Simon Watson

Senior Business Analyst