Case Study: Superfast IT protects client profitability, cutting downtime to under 30 minutes with Arcserve ShadowProtect

Superfast IT Protects profitability for Wilkes Tranter with Arcserve ShadowProtect

Superfast IT, a 12-person managed IT services provider in Stourbridge, supports more than 65 clients across the West Midlands, including Wilkes Tranter, a 36-employee accountancy practice. When Wilkes Tranter’s remote desktop server suffered a hardware failure, the firm faced a serious risk to billing, employee productivity and client satisfaction because even short outages directly affect profitability.

Superfast IT used Arcserve ShadowProtect’s hourly backups and on-the-fly virtualization to boot the failed server from an engineer’s laptop while replacement parts were sourced. The result: full service restored in under 30 minutes instead of an estimated eight hours, no lost billing hours, uninterrupted client service, and proof of a scalable, reliable disaster-recovery approach protecting more than 70 TB of customer data (including 2 TB for Wilkes Tranter).

Superfast IT

James Cash

Director