Case Study: Macdonald Hotels and Resorts achieves rapid system recovery and safeguards guest service with Arcserve

Macdonald Hotels and Resorts Safeguards Quality of Service and Profitability with Arcserve

Macdonald Hotels and Resorts is a private UK hospitality group with 40 four- and five-star hotels and more than 4,000 employees. Because reservations, point-of-sale, electronic door locks, leisure management and about 80% of business communications depend on IT, the company needed a reliable disaster recovery strategy to ensure high availability and protect guest services and revenue.

Macdonald deployed arcserve Data Management (Backup, D2D and Replication) to protect 10 TB of critical data across its properties, backing up to disk, replicating offsite and creating monthly server images. The solution is easy for a four-person IT team to manage, provides alerts and vendor support when needed, and lets the company recover systems within a few hours with minimal data loss—minimizing administration, maintaining service continuity and protecting customer loyalty and profitability.

Macdonald Hotels and Resorts

John Rawcliffe

Head of Operational IT