Case Study: Instituto de Previsión Social (IPS) achieves reduced downtime and faster, lower-cost backups with Arcserve UDP (Arcserve)

IPS managed to reduce downtime and costs with Arcserve UDP

Instituto de Previsión Social (IPS), Paraguay’s Social Security Institute with over 16,000 employees and more than 100 assistance centers, needed a fast, robust, easy-to-implement backup solution with minimal service impact. Its legacy, manual backup process was slow and error-prone—backup windows of 24–26 hours and restores that could take 5–6 hours—leading to data loss after disk-array failures and unacceptable downtime.

Between September and December 2016 IPS implemented Arcserve UDP, installing agents on physical servers, integrating hypervisors and using Arcserve UDP Premium Plus to protect ~20 critical applications across ~50 devices, with an offsite RPS for high availability. The deployment cut backup windows to about 1 hour, sped recovery, reduced storage and staffing costs, lowered downtime and risk, and helped IPS meet its SLAs.

Instituto de Previsión Social

Francisco Santacruz

Head of the IT Department