Case Study: COMO Hotels and Resorts achieves fast data protection and automated disaster recovery with Arcserve ShadowProtect

COMO Hotels and Resorts Turns on fast data protection and disaster recovery with Arcserve® ShadowProtect

COMO Hotels and Resorts, a luxury hotel group with three Bali properties and about 650 employees, needed to modernize its data protection. With only six IT staff across the resorts, the company relied on slow, manual tape backups that increasingly failed or took hours to complete and up to a day to restore, creating risk of missed bookings, poor guest service and potential property closures.

COMO selected Arcserve ShadowProtect SPX for its simplicity and fast recovery, deploying the solution in under 24 hours. The team now runs frequent incremental backups, can VirtualBoot a crashed server in about five minutes, meets RPO/RTO targets of under 12 minutes, and uses automated image replication to eliminate tape-based offsite DR—reducing downtime, speeding file restores, and freeing IT to focus on strategic initiatives.

COMO Hotels and Resorts

Armika Jaya

Director of Information Technology