Case Study: Southern Maryland Electric Cooperative achieves faster crew callouts and smarter restoration planning with ARCOS Crew Manager

Southern Maryland Electric Cooperative assembles 14-person crews in 24 minutes with ARCOS

Southern Maryland Electric Cooperative (SMECO) faced a challenge with its manual callout processes, which took over an hour to fill a crew and slowed down critical decision-making due to disparate systems. To address this, the cooperative partnered with vendor ARCOS to implement its Callout and Crew Manager solutions.

ARCOS implemented an automated callout system that uses algorithms to call crews according to business rules, drastically reducing crew assembly time. The solution also provided organization-wide visibility into crew status, equipment, and skill sets. As a result, SMECO could assemble a 14-person crew in just 24 minutes and plan its crew and equipment needs hours or even days in advance, greatly improving restoration time and operational efficiency.

Southern Maryland Electric Cooperative