Case Study: Southern Company reduces SAIDI and speeds crew response with ARCOS

Reduce Saidi And Caidi With Arcos

Southern Company worked with ARCOS to modernize crew callout at Alabama Power and Mississippi Power. Prior to the implementation, control center operators spent hours manually dialing crews during outages, limiting their ability to focus on restoration analysis and other critical outage management tasks. The company also needed a cloud-based solution that could handle phone lines, maintenance, and staffing without using internal resources.

ARCOS provided a secure, web-based automated crew callout system that manages accepts, declines, no answers, and scheduling rules while enforcing labor and contract requirements. With ARCOS, Southern Company improved accepts-per-attempts by 10%, reduced crew response time by 20%, and achieved a 10% reduction in SAIDI. Operators saved 30% of their dialing time, two full-time positions were reallocated, two control centers were consolidated into one, and the solution paid for itself in the first year with an additional $30,000 in savings.

Southern Company

Clyde Herring

Southern Company