Case Study: Piedmont Airlines boosts scheduling efficiency and reduces flight delays with ARCOS RosterApps

Piedmont Airlines streamlines scheduling for 9,200 employees with ARCOS

Piedmont Airlines, Inc., a regional air carrier with 9,200 employees, faced a significant challenge in efficiently managing schedules for its large ground-handling workforce. The process was highly manual, relying on printed schedules and paper forms to handle shift bids and swaps while adhering to seniority rules and bargaining agreements. This inconsistent approach across its 72 stations created complexity for managers and administrators, who lacked a system-level way to run reports or ensure optimal staffing, leading to potential flight delays.

To address this, Piedmont implemented the ARCOS RosterApps system from vendor ARCOS. This automated platform streamlined the entire scheduling process, allowing employees to bid on and trade shifts electronically while ensuring compliance with work rules. The solution provided management with a consistent, systemwide view of staffing alignment. The results included reduced scheduling complexity, ensured employees did not work excessive hours, and enabled real-time verification of staffing needs. This efficiency allowed Piedmont to get planes into the air more effectively, resulting in fewer flight delays and a boost in profitability.

Piedmont Airlines, Inc