Case Study: Pacific Gas & Electric Company achieves faster, more consistent callouts with ARCOS

PG&E Eliminates Manual Processes & Engages Employees With Mobile Solutions

Pacific Gas & Electric Company, one of the largest natural gas and electric utilities in the United States, needed a better way to manage emergency callouts across its 68-plus yards. Before 2012, supervisors used manual paper lists and inconsistent processes to assemble crews, causing slow response times, repeated calls to the same workers, and frustration around differing interpretations of union rules.

PG&E implemented ARCOS’s automated callout and scheduling solution, along with the ARCOS Mobile app, to standardize callouts, support union-rule compliance, and give field employees and supervisors real-time status and updates. With ARCOS, PG&E saved about $6.6 million, reduced grievances by 50%, and enabled nearly 5,000 employees to use the mobile app for roster status, scheduling, messaging, and emergency communications.

Pacific Gas & Electric Company

Jason Regan

Director