Case Study: Pacific Gas & Electric Company streamlines emergency callouts and saves $6.6M with ARCOS

Pacific Gas & Electric Company saves $6.6M with ARCOS automated callout and mobile app

Pacific Gas & Electric Company, a major natural gas and electric utility, faced challenges with its manual, paper-based emergency callout process. This system was inefficient, taking supervisors 30 minutes or more to assemble crews, and its inconsistent application of union rules led to grievances. PG&E partnered with vendor ARCOS to implement an automated callout and scheduling solution to address these issues.

ARCOS provided an automated callout system with a mobile application that ensured consistent adherence to union rules. The solution saved PG&E $6.6 million by reducing time spent on administrative tasks and cutting grievances by 50%. It also provided transparency for nearly 5,000 field employees who used the mobile app for real-time updates, significantly improving efficiency and crew mobilization.

Pacific Gas & Electric Company