Case Study: Kansas City Power and Light reduces grievances and speeds callouts with ARCOS Crew Callout Application

KCP&L Needed A New Solution That Supported Their Existing Callout Rules And Would Help Reduce Grievances

Kansas City Power and Light (KCP&L) needed to replace its automated crew callout system after the previous solution proved inadequate, causing repeated failures and a growing number of grievances. To support 250 linemen and the underground group while meeting strict callout rules and a year-end deadline, KCP&L turned to ARCOS and its Crew Callout Application.

ARCOS implemented a new callout solution that made schedules transparent, maintained KCP&L’s business rules, and provided 24 x 7 x 365 internet access. The results were strong: the system was delivered on schedule, acceptance was positive, storm callouts dropped from about three hours to 60 seconds, and grievances were reduced dramatically—by about 90% thanks to improved logging, reporting, and accountability.

Kansas City Power and Light

Tom Burke

Superintendent