Case Study: Central Hudson Gas & Electric achieves near-perfect gas-leak response times with ARCOS Resource Management

Central Hudson Gas & Electric cuts dispatch time by 31.1% with ARCOS

Central Hudson Gas & Electric, a utility company, faced a challenge with its time-consuming and labor-intensive manual, paper-based system for after-hours emergency callouts. To address this, they implemented the ARCOS Resource Management solutions to automate the process of locating and contacting first responders and gas crews.

By automating its callout and crew management processes with ARCOS Callout and Crew Manager software, Central Hudson dramatically improved its emergency response metrics. The vendor's solution helped the utility achieve a near-perfect 99.8% response rate to gas-leak calls within 60 minutes over 14 years, reduce its average dispatch time by 31.1%, and lower its gas-odor response rate. This allowed dispatchers to focus on other critical aspects of emergency response.

Central Hudson Gas & Electric