Case Study: Avista Corporation restores power faster and manages crews safely with ARCOS callout solution

Avista Corporation restores 90% of customers in 7 days with ARCOS

Avista Corporation, a gas and electric utility, faced its largest storm in 126 years when hurricane-force winds severed power to 180,000 customers and caused extensive damage to its infrastructure. The utility needed to rapidly assemble 132 crews from its normal 10 and manage a simultaneous gas emergency. To meet this challenge, Avista utilized its ARCOS callout solution to locate and assign storm roles to all employees.

The ARCOS system automatically notified employees of their assigned storm roles and tracked the location and working hours of each crew. This allowed Avista to effectively manage crew fatigue, comply with service regulations, and deploy mutual aid crews efficiently. As a result, 90% of customers had power restored within seven days, with the remaining 10% restored two days later, all while achieving zero injuries to employees or contractors.

Avista Corporation