Case Study: Piedmont Airlines achieves more efficient ground crew scheduling with ARCOS RosterApps

Automated Scheduling Helps Piedmont Profit From The Ground Up

Piedmont Airlines, Inc., a regional carrier with 9,200 employees, faced significant challenges in scheduling its large ground crew. Their manual, paper-based process was inefficient, lacked system-wide consistency across 72 locations, and struggled to accommodate complex union seniority rules and shift bidding. The airline needed a solution to automate scheduling and provide reliable reporting on employee dependability to help reduce flight delays and improve operations.

The airline implemented the ARCOS RosterApps system from vendor ARCOS. This automated platform streamlined the entire scheduling process, allowing employees to bid on and trade shifts digitally while ensuring compliance with work rules. The solution provided management with a consistent, system-wide view for better decision-making. As a result, ARCOS helped Piedmont reduce scheduling complexity, eliminate understaffing, and increase operational efficiency, leading to fewer flight delays and a boost in profitability.

Piedmont Airlines, Inc

Brian Wemple

Director Of Planning