Case Study: League City achieves centralized social media archiving with ArchiveSocial

League City centralizes 8 social media sites with ArchiveSocial

League City, Texas, faced the challenge of manually archiving its social media content across multiple departments, a process that was cumbersome and did not provide a centralized system to ensure compliance with the Texas Public Information Act. The city's director of communications, Kristi Wyatt, sought a more scalable solution to manage their growing social media presence and resident interactions. They turned to the vendor ArchiveSocial, now CivicPlus Social Media Archiving, for a solution.

The solution implemented by ArchiveSocial automatically archived all of the city's social media communications, both historical and ongoing. This provided League City with a searchable, centralized repository for all content, ensuring compliance and giving staff the ability to easily aggregate public sentiment on key issues. The result was a much more efficient process and a notable impact, including the ability to change public perception, as demonstrated when they successfully addressed a resident's criticism of their recycling program. The vendor ArchiveSocial proved to be a valuable ally for the city.

League City