Case Study: City of Fremont strengthens social media compliance and records management with ArchiveSocial

How planning, policy and proactive records management helped Fremont, Calif., become a leader in online engagement

The City of Fremont, a community in Silicon Valley, faced the challenge of managing and archiving records from its more than 25 social media channels to comply with state and local retention policies. Manually capturing this activity was a labor-intensive process. To solve this, the city implemented the automated social media archiving solution from the vendor ArchiveSocial.

ArchiveSocial provided an automatic and searchable system that captured all social media activity, creating a comprehensive and compliant record. This solution gave the city peace of mind, as it streamlined the potential process of responding to public information requests and eliminated the gaps inherent in their previous manual method. While no formal records requests had been made at the time of writing, ArchiveSocial ensured the city was fully prepared to fulfill any future requests efficiently.

City of Fremont

Cheryl Golden

Communications Manager