Case Study: City of Spokane achieves automated social media records compliance with ArchiveSocial

City of Spokane prepares for social media lawsuits with ArchiveSocial in 2 clicks

The City of Spokane was concerned that its manual process of printing social media posts did not comply with Washington state public records laws, creating significant legal and operational risk. To solve this challenge, the city implemented the CivicPlus Social Media Archiving solution (formerly ArchiveSocial) to automate the capture of social media records.

The CivicPlus solution provided an automated, searchable archive of all social media content, including metadata and deleted posts. This proved invaluable when the city's Parks Department was sued and had to produce two years of social media records for discovery; the archives were retrieved instantly with a few clicks, avoiding massive potential costs and ensuring timely legal compliance. The vendor, CivicPlus, provided a scalable tool that allows the city to efficiently manage risk and be prepared for any public records request.

City of Spokane