Case Study: City of Fairfield achieves transparency and compliance with ArchiveSocial and CivicPlus

City of Fairfield cuts public records response time with ArchiveSocial

The City of Fairfield, California, faced a significant increase in public records requests and needed automated compliance tools to meet its transparency goals under the California Public Records Act. To address this challenge, the city turned to vendor ArchiveSocial, now CivicPlus Social Media Archiving, and also implemented the CivicPlus NextRequest public records request software.

The solution involved using NextRequest to streamline the request process with a public portal and automated workflows, while Social Media Archiving software ensured all police department social media posts were captured for compliance. This resulted in dramatically reduced response times for records requests, the ability to efficiently handle hundreds of monthly social media records, and strengthened trust through greater governmental transparency for its residents. ArchiveSocial's tools were crucial in helping Fairfield manage its compliance effectively.

City of Fairfield