Case Study: City of Dallas achieves greater government transparency with CivicPlus Social Media Archiving

City of Dallas captures 120,000 social media posts with ArchiveSocial

The City of Dallas faced the challenge of improving government transparency and managing its fragmented social media presence across numerous departments. To support its commitment to open records, the city needed a solution to archive all social media communications. They implemented the Social Media Archiving software from CivicPlus (formerly ArchiveSocial) to address this need.

The CivicPlus solution automatically captured all exchanges on the city's social media accounts, which proved critical during a major crisis when it archived over 120,000 posts. This provided a transparent, searchable public record and helped fulfill open records requests, reducing the need for residents to submit formal inquiries. By implementing CivicPlus, the City of Dallas significantly improved its communication transparency and built greater trust with its community.

City of Dallas