Case Study: Palm Beach County Water Utilities Department improves email archiving performance with Archive360

Palm Beach County Water Utilities Department improves service for 500,000 residents with Archive360

The Palm Beach County Water Utilities Department faced significant challenges with its Mimosa NearPoint email archiving system. Users experienced random and widespread issues accessing their archives from their desktops, with problems stemming from rights, permissions, software corruption, and network infrastructure. To resolve these persistent problems, the department engaged Archive360 for support.

Archive360 provided extensive troubleshooting and developed a workaround that fixed the issues without requiring a full system rebuild. This solution not only resolved the access problems but also improved performance with Exchange and Microsoft applications. As a result, the Archive360 team delivered a much better outcome, and the user interface became faster and more reliable than it was before.

Palm Beach County Water Utilities Department