Case Study: City of Hamilton achieves 400% ROI and 90% work-order closure with ARCHIBUS

The City of Hamilton, Ontario—A New City, New Technologies and Processes

The City of Hamilton, Ontario, created in 2001 by amalgamating seven municipalities, inherited a complex portfolio—about 3,000 properties, 700 buildings (over 8.5 million sq. ft.) and more than 20,000 work orders annually—and struggled with inconsistent, conflicting facility and personnel information while reorganizing resources and services. The city needed an integrated workplace management system to standardize space, maintenance, furniture/equipment and real estate data and to support better budgeting and operations.

Hamilton implemented ARCHIBUS (pilot site, CAD cleanup, database population and Web Central) with a centralized help desk, a mobile Nomad work-order application, automated preventive maintenance and ERP integrations. The program produced consistent drawing and data standards, self-service work requests, improved budgeting and resource utilization, and delivered measurable gains—about a 400% ROI from improved work-order efficiency and roughly a 90% work-order closure rate—earning the city an ARCHIBUS Distinguished User Award.

City of Hamilton

Chris Phinney

Application Analyst