Case Study: Eastern Bank achieves streamlined compliance and centralized risk management with Archer

Eastern Bank Uses Archer® to Drive Business Processes and Streamline Compliance

Eastern Bank, the largest and oldest mutual bank in the United States with more than 120 locations and over $10 billion in assets under management, sought to renew its enterprise risk management program and centralize document and vendor inventories while improving regulatory reporting (notably GLBA disclosures). To meet those challenges, Eastern Bank engaged Archer and expanded its deployment of the Archer Suite to manage governance, risk, and compliance across the organization.

Archer implemented a set of modules—including Archer Enterprise & Operational Risk Management, Archer Audit Management, and Archer IT & Security Risk Management—plus an in-house on-demand risk assessment module and custom change‑management workflows. The Archer solution enabled import of existing data, a common taxonomy and consistent language across business units, centralized risk visibility, and automated reporting, which streamlined GLBA and audit compliance and allowed Eastern Bank to assess and mitigate risk bank‑wide from a single platform.

Eastern Bank

Martha Dean

Senior Vice President and Director of Operational Risk and Information Security