Case Study: Xenett streamlines customer onboarding with Archbee

Xenett reduces support tickets with Archbee

Xenett, an accounting platform, faced challenges with its previous documentation tools, Zoho Knowledge Base and Intercom, which did not provide an optimal user experience for its customers. Seeking a superior solution, the company turned to Archbee to create a more streamlined and user-friendly public knowledge base.

By implementing Archbee, Xenett gained a documentation platform praised for its ease of use and excellent customer experience. Key features like organized spaces for different content, a helpful sidebar, and video embedding allowed Xenett to effectively reduce its support tickets, as customers could now find answers themselves in the knowledge base.

Xenett