Case Study: Title21 reduces support questions with Archbee

Title21 reduces support tickets with Archbee by keeping help content up to date daily

Title21, a healthcare software company specializing in cell and gene therapy, faced a significant challenge in managing its customer help content. Their information was hosted in cumbersome PDF manuals that were labor-intensive to update and difficult for users to navigate, as they could not link directly to specific topics. This led Title21 to seek a third-party help content management system to improve accessibility and efficiency.

By implementing Archbee, Title21 was able to create a secure, integrated knowledge base that is easily updated by business experts in real time. This solution provided customers with immediate, navigable help information, which significantly reduced the volume of day-to-day support tickets. As a result, the Title21 support team can now focus on resolving more complex problems and roadblocks, enhancing overall customer service.

Title21