Case Study: Sanoflow reduces repetitive support questions with Archbee

Sanoflow eliminates 80% of WhatsApp groups with Archbee

Sanoflow, a social CRM and customer engagement platform, faced a significant challenge in scaling its customer success operations. As the company grew to over one hundred clients, its manual process of answering repetitive questions through individual WhatsApp groups became inefficient and unsustainable. They needed a modern and flexible solution to automate this workflow and turned to Archbee for its documentation platform.

By implementing Archbee, Sanoflow created an AI-powered knowledge base and chatbot that automatically answers common customer questions. This solution eliminated 80% of their WhatsApp support groups and significantly reduced the load on their central support line. The results were substantial, with Archbee enabling a more efficient and scalable customer success operation.

Sanoflow