Case Study: Roster improves documentation experience and AI-assisted support with Archbee

Roster builds Archbee docs in an afternoon with Archbee

Roster, a B2B SaaS company for direct commerce brands, struggled with the basic and constrained documentation tools that came with their customer support software. Their team, accustomed to modern tools like Notion, needed a more flexible, markdown-based solution to create a richer, more discoverable help experience for their two different user platforms. This led them to seek a new vendor and ultimately choose Archbee.

Archbee provided the intuitive, markdown-based editor and customizable navigation Roster required. The solution enabled a highly efficient workflow where a custom AI was trained on Archbee's specific blocks to generate perfectly formatted articles from video transcripts. This process drastically streamlined content creation. The team was also pleased with Archbee's Spaces feature for organizing content and the responsive support they received.

Roster