Case Study: Metzler GmbH improves FAQ management and reduces support workload with Archbee

Metzler GmbH cuts customer service workload with Archbee

Metzler GmbH, a leading German manufacturer of house equipment, faced challenges with its static and difficult-to-manage FAQ system built within its Store CMS. Their employees found it uncomfortable to use, requiring HTML and CSS knowledge for even simple updates. This led them to seek a more dynamic solution from vendor Archbee.

By implementing Archbee's documentation platform, Metzler empowered every department to easily structure their own FAQ content using an intuitive editor. The solution included a dynamic search, sitemap export, and the ability to host the FAQ on their own domain. As a result, Archbee has already slightly decreased the workload for their first-level customer service, and the company is confident it is building a huge, effective knowledge base.

Metzler GmbH