Case Study: Digitail reduces support time and improves API documentation with Archbee

Digitail reduces support questions with Archbee's AI assistant

Digitail, an all-in-one software provider for veterinary clinics, was facing challenges with its public API documentation. Their integrators found the existing docs difficult to follow, leading to a high volume of basic support questions. This inefficiency was consuming significant time from their development team.

By implementing Archbee, Digitail gained an AI-powered solution that could directly answer common user questions from the documentation. The platform's beautiful UI and ease of use made it simple to update and navigate their docs. As a result, Archbee helped Digitail drastically reduce its support time, as the AI assistant now handles most simple queries. The general opinion of their documentation improved tremendously, and they successfully encouraged more users to adopt their OAuth 2.0 authentication flow.

Digitail