Case Study: Aspen Power Partners boosts retention and cash flow with Arcadia

Driving stable growth and solar customer satisfaction for aspen power partners

Arcadia worked with Aspen Power Partners, a community solar developer, to improve subscriber validation and billing while reducing the risk of lost customers and unreliable revenue. Aspen faced the challenge of identifying qualified subscribers early in a long project development cycle and needed a better way to confirm account status, forecast usage, and simplify the customer experience at launch.

Using Arcadia’s Connect, Plug, and Bundle modules, Arcadia helped Aspen Power Partners verify utility accounts at signup, detect movers, calibrate expected usage, and offer a single-bill payment experience for customers. The result was stronger retention, more predictable cash flow, and lower risk, with community solar subscribers using Bundle showing a persistent default rate of 0.5% versus the typical 4-5% default rate on solar loans by year three.

Aspen Power Partners

Jorge Vargas

Managing Partner