Case Study: PCS Partners increases average sales profit by 5% with Arcade

How this national retailer empowered staff to provide better customer experiences

PCS Partners, a 50+ store wireless retail group with ~250 sales reps across Florida, South Carolina and Georgia, needed a way to compete beyond price by boosting customer experience, improving employee retention, and keeping a cohesive culture during rapid growth. Management struggled with motivating and rewarding staff consistently across locations and wanted a scalable solution—Arcade’s employee engagement platform was chosen to address these challenges.

Arcade implemented a platform of micro-incentives, automated rewards, goal-based sales contests and a social chat tool, with dedicated onboarding and account management support. The result: daily employee use and higher engagement, a replacement of GroupMe with a more interactive communications hub, a 10% reduction in reward-program management costs and a 5% lift in average sales profit across stores, plus more consistent revenue and improved baseline customer experience scores.

PCS Partners

Jim Pack Jr

Chief Executive Officer