Case Study: Snooze achieves a 12.7% sales revenue lift and stronger employee buy‑in with Arcade

How this furniture retailer substantially increased buy-in at corporate owned stores

Snooze, a leading furniture retailer with 80+ premium locations founded in 1979, faced a persistent gap: franchisee‑owned stores consistently outperformed its company‑run stores because owner‑operators showed higher levels of buy‑in and engagement. Mal Wade, National Company Owned Store Manager, sought a solution to motivate managers and sales associates to act like owners, improve in‑store customer service, and build a unified culture across dispersed stores — so Snooze trialed Arcade’s employee engagement platform.

Arcade rolled out its platform — using micro‑incentives, automated rewards, sales contests, and streamlined inter‑store communication — with hands‑on onboarding from a dedicated account manager and integration into employees’ daily workflows. The result: stronger buy‑in, better knowledge‑sharing and customer service, and company‑owned stores outperforming franchisees for the first time; stores using Arcade saw same‑store sales revenue rise an average of 12.7%.

Snooze

Mal Wade

National Company Owned Store Manager