Case Study: Cathey’s achieves 20x faster rewards administration and increased employee motivation with Arcade

How this appliance retailer reduced time spent administering bonuses by 20x

Cathey’s, a family-owned appliance retailer with four stores and about 37 employees in Tucson, was losing hours each week to manual rewards administration and found its predictable monthly cash bonuses had become expected and no longer motivated staff. To address this, Cathey’s implemented Arcade’s employee rewards platform.

Arcade automated reward tracking and fulfillment, giving sales associates live visibility into progress via the Arcade app and a token-based system that lets employees redeem meaningful rewards (gift cards, experiences) instead of routine cash bonuses. The result: rewards administration is now 20x faster (from hours weekly to roughly five minutes), employees report higher motivation and competition, and Cathey’s has seen an uptick in sales associate performance since adopting Arcade.

Cathey’s

Matthew Crandell

Operations Manager