Case Study: Elite Wireless Group achieves 10% same‑store sales lift and improved employee retention with Arcade

How this acclaimed franchise retail owner lifted employee retention

Elite Wireless Group, a rapidly growing franchise owner of 33 exclusive Cricket stores in Florida with about 150 employees, faced high industry turnover and wanted a sustainable, non‑financial way to improve employee retention and preserve hard‑won skills and customer experience. Owner David Rengifo selected Arcade and rolled out Arcade’s employee engagement platform to give staff deeper reasons to stay—beyond pay—while avoiding the high costs of hiring and training replacements.

Arcade implemented daily goals, sales contests, micro‑incentives and an internal token/reward system with automated fulfillment and hands‑on onboarding support from a dedicated account manager. The platform made work more meaningful and rewards faster to deliver, boosting motivation and reducing churn; as a result Elite Wireless Group saw measurable improvement in retention and a 10% increase in same‑store sales since Arcade’s rollout.

Elite Wireless Group

David Rengifo

President