Case Study: Leading Multi-Billion Dollar Retailing Company achieves 8.4% same-store sales lift with Arcade

How a premier retailer significantly increased sales using gamification

Leading Multi-Billion Dollar Retailing Company faced the challenge of motivating a primarily millennial workforce across 30+ rapidly growing stores while improving communication, driving sales, and creating a consistent culture. VP of Stores Daniel sought a scalable gamification and communication solution to break down knowledge silos, spark friendly competition, and tie daily activities to measurable store value — and selected Arcade to deliver that platform.

Arcade replaced fragmented communications with a consolidated chat and gamification platform, enabling sales leaderboards, micro-incentives (like the “Arcade Power Hour”), peer recognition, and automated reward fulfillment with rapid, high adoption in about four weeks. A third-party test attributed clear gains to Arcade: same-store sales +8.4%, units sold +5.5%, and gross margin +7.8%, alongside faster new-store ramp-up and stronger, more consistent culture.