Case Study: ShopMonkey cuts announcement launch time by over 50% with Arcade

ShopMonkey cuts announcement launch time by over 50% with Arcade

Shopmonkey, an automotive management software company, faced significant challenges when transitioning its customers from its 1.0 platform to a completely revamped 2.0 version. They needed a way to guide users through the new system and ensure they were aware of all the new features without affecting their live data. To address this, they turned to Arcade for its interactive guided tours.

Arcade provided an agile solution for creating customized, interactive demos that walked users through important setup tasks and new features. This implementation reduced announcement launch time by over 50% and cut down on support requests. The solution improved feature discovery, minimized frontline team interactions, and received positive user feedback, with tours averaging a 4.2 out of 5 helpfulness score from over 280 responses.

ShopMonkey