Case Study: Baylor School reduces operational risk with ARC Facilities

Baylor School reduces $700,000 in flood damage risk with ARC Facilities

Baylor School, a private boarding school in Chattanooga, Tennessee, faced significant operational risk as critical building information for its 30-building campus was stored in paper binders, old blueprints, and the institutional knowledge of long-time staff. This over-reliance on individual technicians led to major challenges, including excessive time spent searching for information and a catastrophic flood that caused $700,000 in damage due to delays in locating a water shutoff. The school turned to vendor ARC Facilities for a solution to centralize its building information.

ARC Facilities implemented a digital solution that centralized building plans, historical drawings, and asset information, providing mobile access to technicians via iPads. This allowed staff to instantly locate shutoffs, access equipment records, and update data in real time from the field. The results included faster response times, easier onboarding for new technicians, and a transition to proactive maintenance planning. The measurable impact was a drastic reduction in operational risk and the prevention of future costly incidents.

Baylor School