Case Study: City of Wilsonville streamlines facilities management with ARC Facilities

ARC Dashboards Streamline Facilities Management

The City of Wilsonville's Public Works Department faced significant productivity challenges due to its inefficient, paper-based system for managing building information for its 120,000 square feet of facilities. The team, led by Facilities Supervisor Matt Baker, struggled with time-consuming searches for documents like as-built drawings and O&M manuals, which hindered maintenance and emergency preparedness. They turned to vendor ARC Facilities for a solution to streamline their document access and management.

ARC Facilities implemented its technology and professional services, digitizing and hyperlinking all of the city's plans and documents into a centralized, accessible platform. The ARC solution included creating customized digital dashboards and providing mobile access, which drastically reduced document search times from 45 minutes to just a few minutes. The measurable gains in productivity and emergency response readiness were so significant that the City of Wilsonville approved a five-year budget to expand the use of ARC Facilities across all its buildings.

City of Wilsonville, Oregon

Matt Baker

Facilities Supervisor