Case Study: AdventHealth Wesley Chapel improves service response and emergency readiness with ARC Facilities Platform

AdventHealth Wesley Chapel Facilities Team Focus on Service and Safety Gets a Boost With Mobile Technology Platform

AdventHealth Wesley Chapel, a hospital in Florida, faced challenges in efficiently managing building information. Their facilities team, despite having digital documents, wasted valuable time searching for critical information, which hampered service response and emergency preparedness. This inefficiency posed safety risks and impacted the comfort of staff, patients, and visitors. To address this, they turned to the vendor ARC Facilities and implemented its mobile technology platform, the ARC Facilities Dashboard.

The solution from ARC Facilities provided the team with instant mobile access to all building documents and emergency information. This allowed technicians to complete more work orders, accelerate new hire onboarding, and improve response times. Crucially, security officers were also equipped with the tool, enabling them to mitigate after-hours emergencies immediately instead of waiting for a technician to arrive. ARC Facilities helped the hospital preserve historical building knowledge, enhance safety, and significantly boost overall productivity and customer service.

AdventHealth Wesley Chapel

John Couch

Director of Facilities