Case Study: Major National Health Benefits Plan Provider achieves legacy-to-SOA enterprise administration modernization with ARC Business Solutions

Major National Health Benefits Plan Provider - Customer Case Study

Major National Health Benefits Plan Provider engaged ARC Business Solutions to replace its legacy administration system with a new SOA-based enterprise insurance administration solution using Oracle 10g, PL/SQL and Java/JDeveloper. The customer faced loss of legacy technology skills, limited ability to deliver required products and services, and inefficient, non‑intuitive screens that demanded lengthy training and hindered productivity.

ARC Business Solutions supplied resources across the full systems delivery lifecycle—requirements, architecture, design, development, QA and integration—on a 100+ person program (ARC teams ranged from 3–20, with an 11‑person remote delivery from ARC’s Edmonton Development Centre). ARC’s solution migrated administration functionality off the legacy platform, eliminated redundant data entry, improved data integrity, introduced workflow automation, audit trails and notifications, enhanced the user interface, and provided a stable enterprise platform to support decommissioning of the old system.