Case Study: BMO Wealth Management achieves 2–4 hour application processing and major cost savings with ARC Business Solutions' Captiva solution

Intelligent Capture (formerly Captiva) Application Processing We Can Help You Save Time And Money

BMO Wealth faced slow, paper-heavy account and order processing—online investors waited up to two weeks for applications and change orders to be handled, with high storage, security and staffing costs across multiple regional scanning centers. To address this, ARC Business Solutions implemented a customizable document capture solution using EMC Captiva InputAccel to automate capture of web, phone and paper applications and drive workflow-based processing.

ARC Business Solutions consolidated regional centers into a single enterprise solution, automated approvals and created an auditable ODBC export to Oracle for reporting. The result: processing times fell from up to two weeks to about 2–4 hours, improved accuracy and security, reduced personnel and operational costs (enabling closure of Calgary, Montreal and Vancouver operations), lower storage and licensing/support costs, and higher customer satisfaction.

BMO Wealth