Case Study: Baycrest Health achieves a 50% reduction in unnecessary elderly patient transfers with ARC Business Solutions' SOS app

Enabling Education at a Healthcare Organization

Baycrest Health faced a critical training gap: nearly 33% of frail elderly residents were being admitted to hospitals from long‑term care unnecessarily because point‑of‑care staff needed better skills to detect early, subtle signs of acute deterioration. To address this, Baycrest engaged ARC Business Solutions to turn a paper‑based sensory observation training game into a digital, game‑based learning app called SOS.

ARC Business Solutions built SOS using the cross‑platform Ionic Framework for desktop, tablet, and mobile and added a self‑serve administrative dashboard with user management and analytics. The SOS app improved knowledge retention, reduced unnecessary elderly patient transfers by approximately 50%, won a Tech Innovation Award, and is being prepared for public release on the App Store and Google Play.

Baycrest Health