Case Study: Large Provincial Ministry achieves streamlined document access and EDRMS strategy with ARC Business Solutions

Electronic Document & Records Management System (EDRMS)

The Large Provincial Ministry engaged ARC Business Solutions to review, assess and recommend an Electronic Document & Records Management System (EDRMS) and broader Enterprise Information Management (EIM) strategy. The Ministry faced a fragmented, largely paper-based environment with single‑person file access, inability for multiple users to view documents in workflow, complex routing needs for priority files, time‑consuming tracking and check‑in/out processes, duplicated documents across branches, critical knowledge trapped in email, and an unreliable file‑requisition application.

ARC Business Solutions executed a four‑phase EIM consulting engagement (current state review; strategy and development; requirements, architecture and roadmap; final report) that included cross‑functional process maps, stakeholder interviews, case studies and a detailed 3‑year phased strategic roadmap addressing people, process, platforms and projects. ARC’s recommendations provided a clear implementation path to eliminate single‑point access and duplication, streamline workflows, improve access to mission‑critical documents while ensuring security and compliance, and identified tangible process efficiencies and cost‑saving opportunities for the Ministry.