Case Study: Alberta Medical Association modernizes core systems and improves member engagement with ARC Business Solutions

Alberta Medical Association delivers 10+ business solutions in 3+ years with ARC Business Solutions

The Alberta Medical Association, a professional association serving over 10,000 members, required a multi-year modernization of its legacy administrative and financial systems to improve customer insight and engagement. ARC Business Solutions was engaged to lead this strategic business and IT transformation, which included replacing core systems with modern technologies like MS Dynamics CRM and a custom .Net financial suite.

ARC Business Solutions implemented a comprehensive solution over three years, managing a portfolio that included delivering a new CRM, data migrations, custom financial subsystems, and a mobile app. Using a team of approximately ten resources in various roles, ARC delivered over ten business solutions, successfully refitting the organization's core operational systems and data warehousing for long-term use. The vendor continues to provide support for these solutions today.

Alberta Medical Association